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Branch Operation Manager
Job Posted: 17 hours ago
Salary: £ 75,000/Annum
Job Type: Permanent
Location: Leeds, West Yorkshire
Expire in: a month
Job Description
A National and successful planned and reactive maintenance contractor with over 40 branches around the UK are seeking two knowledge and tenacious Branch Manager's in Warrington for the North West and Leeds for the North East.
The core responsibility of the Branch Operations Manager is to ensure that all operational aspects of the delivery of projects within their branch are managed, delivered and controlled whilst enforce compliance their health and safety policy and procedure ensuring a safe working environment for employees.
It is your responsibility to create a high performing team to grow the branch in line with company expectations and to facilitate growth.
Project Management
Working closely with the Branch Commercial Manager for effective and safe delivery. All new projects should have a management team assigned.
Establish a master resource programme within the branch to ensure that contracted obligations are satisfied.
Oversee and manage projects from initiation to completion, including the management of Operation Managers, Contract Managers, Operatives and Scheduling team and Admin Manager.
Coordinate with clients, subcontractors, and internal teams to ensure project objectives are met within budget and schedule constraints.
Ensure all operational staff have the relevant experience and ability to deliver allocated projects including health and safety requirements relevant to job role and take a proactive approach to implementation of health and safety plans and safe systems of work.
Ensure Operations Managers are endorsing the health and safety policy and procedures at all times.
Develop project plans, schedules, and programs of work, and monitor progress against key milestones. Supporting Contracts Team on complex requirements of individual contracts such as share IT, sustainability and community commitments, scaffold designs and the like.
Cooperate openly with any accident investigation and reporting timescales.
Develop the supply chain and foster relationships to support mobilisation and contract delivery.
Valuation and Cash Collection
Closely working with the Branch Commercial Manager to manage cash collection, protecting the company’s financial performance, cash flow and debt. This includes invoicing disciplines within branch to achieve debtor day targets and manage cash flow.
Signposting operational concerns that will impact the commercial performance of individual projects.
Reporting and Documentation
Assist the Operations Director and Regional Operations Manager in collating an annual forecast in keeping with our objectives to create opportunities for our teams to develop.
Prepare comprehensive reports, presentations, and documentation summarising operational findings, analysis, and recommendations.
Regularly check and audit purchases, time sheets and the like to deter fraudulent activity.
Implement an inspection regime to review the quality, environmental and health and safety standards on site.
Support the branch in the production of reports.
Ensure accurate and timely reporting to stakeholders, including clients, management, and regulatory authorities.
Review monthly CVR submissions with key staff.
Identification of areas to be reviewed, improved and implementation of improvement plans giving rise to operational risk as required to maximise profitable delivery.
Team Leadership and Development
Work with the Commercial Operations Manager to provide leadership and guidance to all branch staff.
Provide leadership and guidance to operational teams, including assigning tasks and fostering a collaborative work environment.
Mentor junior staff and managers and provide training opportunities to support their growth and advancement.
Liaise with the Training Team to ensure a well-functioning programme of mandatory development training is implemented. To ensure that our staff are competent to carry out their duties.
Lead recruitment, induction and performance management and development of branch and contract delivery staff.
Positively endorse the Health and Safety culture and values and maintain a close relationship with our Health and Safety Team on performance and audits, responding timorously to any non-compliance. Ensure all contracts staff are trained in aspects of health and safety relevant to their job role.
Liaise with Regional Managers on the necessary contract practices in order to assist in improving branch performance and mitigate all risks.
Branch Growth
Have a full understanding of the company key beliefs, process and operating system to allow you to manage branch commercial operations effectively.
Develop and maintain strong relationships with clients to help retain existing contracts and lead to new opportunities with these clients.
Cultivate strong relationships with clients to understand their needs and expectations and ensure satisfaction with services.
Co-ordinate and monitor quotations at branch level to ensure submissions are commercially viable and represent competitive bids.
Communication with Central/Regional Commercial and Estimating function to ensure correct commercial decisions are taken within the branch network, contribute to pre-tender submissions and define tender priority.
Work with Regional and National teams to ensure all core services can be delivered across the branch network within your region: this should include Painting, Roofing, Flooring, Passive and Fire Protection, Multi-Disciplinary Fabric Upgrades, Retrofit and Energy Services and Response Maintenance.Work with Regional and National teams to ensure contracts with a high proportion of self-delivery remain a priority, to ensure our competitive edge and growth in line with strategy.
Work with Business Development Manager to identify new business opportunities in line with company strategy. Manage Operational resource to support the pricing, evaluation and tender submission process.
Ensure that we fully understand the local and regional market in which we operate.
Stay updated on relevant regulations, codes, and standards governing contract delivery and operational activity.
Ensure compliance with legal and regulatory requirements throughout the project life cycle.
Implement quality control measures to ensure accuracy and reliability of operational data.
Conduct thorough reviews of surveying reports and deliverables to verify compliance with industry standards and client requirements.
Additional Responsibilities
Manage the weekly meetings, driving efficiency and promoting best practice in terms of labour management and best practice. Implement weekly labour plans across all contracts to review and redeploy resources when required to meet programmes of work.
Lead the mobilisation strategy and setup of new projects. Ensure that the mobilization plan is followed and implemented.
Exercise best judgement to protect the business from financial or other loss.
Identify and assist in improving operational performance on specific projects.
Communicating with the Regional Managers/Branch Managers and others on contract practices to improve operational performance.
Liaise with the Community Engagement Team to ensure resident or customer care needs are considered.
Liaise with IT and Digital team to understand and undertake required training in our Core Dynamics Central IT system and other software pertaining to your role. Applications which come under your remit may include Dynamics, Evision, Qlik Reporting dashboard and SharePoint. This is not an exhaustive list and is dependent on workstreams and client portfolio within your region(s).
Responsible for ensuring commercial staff are fully conversant with our ICT system and have had the required training and assistance needed to allow them to carry out their specified day-to-day tasks.
Working with Regional Managers to meet and exceeding forecasts for secured turnover.
Where responsible for directly managing the delivery of a project OM to adopt the responsibility of Contracts Manager.
Regulatory Compliance, Control and Assurance.
QUALIFICATIONS
GCSE grade C or above in 4 subjects including Maths and English or a C&G Advanced/Craft certificate and NVQ L2/3, HNC in Construction, or equivalent.
SMSTS Award.
CMI L3 Award, Principles of Management & Leadership.
Pitman Excel – Intermediate User.
CSCS card – Supervisor / Manager / Professionally qualified person.
Completion of iHasco defined mandatory training module
Salary £60,000 – £75,000 Per annum
Car allowance £6,500 a year or company car
Branch bonus payable 5% - 30% of the persons salary based on performance.
Must have good experience in this kind of role prior.
Must be able to manage a large team
Need to have a good understanding over planned, project work.
Experience in the social housing industry NOT CONSTRUCTION
Attitude to drive a team.
Must have a good commercial understanding of H&SBefore You Apply
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