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Application Support Engineer
Job Posted: 20 days ago
Salary: £ 40,000/Annum
Job Type: Permanent
Location: Durham, County Durham
Expire in: 7 days
Job Description
Are you passionate about technology and troubleshooting? I am currently seeking a skilled Application Support Engineer to join a dynamic technical support team.
This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the deployment, configuration, and integration of cutting-edge software.
Key Responsibilities for the Application Support Engineer:
Provide direct application support and consult on software implementation.
Manage service requests and support tickets within SLA timelines.
Assist in software installations, upgrades, and telephony system integrations.
Troubleshoot system errors and performance issues.
Build and maintain strong customer relationships, offering advice and recommendations on software use.
Document knowledge and create internal procedures.
Assist with licence management and CRM maintenance.Key skills for the Application Support Engineer:
Experience: 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre support is highly desirable.
Skills: Strong troubleshooting, diagnostic, and technical support skills, with experience in Windows platforms, SQL Server, Active Directory, and network protocols.
Personality: A proactive individual with excellent communication skills, attention to detail, and the ability to work both independently and as part of a team.This is an excellent opportunity for someone eager to further their IT career, so if you're looking for a challenging and rewarding role where your technical expertise can shine, apply now for the Application Support EngineerBefore You Apply
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Looking for your next career move? Join a top company hiring Application Support Engineer job near me in Durham, County Durham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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