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Aftermarket Parts Supervisor
Job Posted: 23 days ago
Salary: £ 36,000 - 36,000 / Annum
Job Type: Permanent
Location: Newton Abbot
Expire in: 5 days
Job Description
I have an exciting opportunity for an experienced Aftermarket Parts Team Leader who will share our vision, support our promise of providing Premium Support for Premium Products and build on the recognition we have earned as the Dealer of Choice for the South West.
This position will suit an individual who is seeking Senior Leadership progression, with the aim of becoming Group Parts Manager within 2-3 years.
Job description:
Achieving parts sales
Profit goals
Inventory control
Team management
Pricing
Merchandising
Retail displays and promotions.In return this company, offer an attractive company package, including a competitive rate of pay and can offer relocation support.
Essentials Duties
Lead the Parts Team to be respond proactively and ensure maximum customer satisfaction
Proactively drive parts volume growth and engage with our customers
Recruit, train, motivate and support the performance of the parts team
Lead sales efforts, including telemarketing, to keep in contact with customers and pro-actively sell. • Ensure the same high-quality level of service provided to customers is also provided to internal dealership customers, by working with the Service/Workshop managers to ensure a timely turnaround of parts
Maintain pricing parameters in each customer category whilst maintaining customer loyalty
Maintain a balanced inventory consistent with the requirements of the service/workshop and our customers
Manage stock checks and adjust inventory to minimise obsolescence
Analyse departmental operations and storage layout and revise as needed for maximum effectiveness
Provide technical assistance and problem resolution to the Parts Department Team
Manage customer complaints immediately and according to dealership's guidelines
Maintain professional appearance of retail areas, stores and the Parts Team
Skills & Qualifications
Proven parts leadership experience, gained ideally within related automotive sector experience will be considered.
Appraisal of staff, alignment of individual development needs with training provision.
Accuracy and attention to detail.
Familiar with large vehicle or competitive products.
Ability to use standard computer applications and internet functions.
Excellent customer service skills.
Ability to work extended in-season hours and occasional Saturdays
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