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Account Manager
Job Posted: 11 days ago
Salary: Competitive
Job Type: Permanent
Location: Basel-Country
Expire in: 17 days
Job Description
MSP Accountant Manager
Location - Basel, Switzerland
The Role
As the Account Manager, you will be part of a dynamic Key Account Team assigned to a specific Carbon60 client. You will be empowered to deliver on the execution of the day-to-day ops in conjunction with the Client Stakeholders and with the support of a Delivery Team and Back-Office Team. We are looking for an experienced MSP Professional with high integrity, an inquisitive mind and a passion for operational and customer service excellence.
Key Responsibilities:
Program Management
Work closely with the Service Delivery and back-office teams to ensure the day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels
Delivery operations
Escalation Management - proactively identify and manage through day-to-day issues that impact program performance and client satisfaction
VMS Management (Fieldglass)
Client Management
Client relationship & satisfaction Management - develop and maintain business relationships with stakeholders and hiring managers
General Thought Leadership - be viewed as the subject matter expert to the client; provide ongoing advice to HR, Procurement and Hiring Managers
Ops Team Management and Development
Personnel Management - day-to-day responsibilities, team dynamics, goals, performance management, career development, mentorship
Communication - delivery of relevant corporate, client and teams' communication
Issue Resolution - ongoing management and resolution of any program/team/people issues
About you
Staffing industry, Managed Service Provider, VMS, Procurement, Swiss HR regulations
Technical background could be a plus (aviation more specific)
Background in B-to-B business and client facing situations
Experience in leading teams to meet service level agreement and KPI relevant for account performance
Experience in identifying initiatives for process improvement
Effective communication, presentation, time management, organisation and planning
Being methodical, enthusiastic and solutions oriented
Proficient in English (any additional languages would be beneficial: French, German…)
We are Carbon60, building a better future.
As sector experts, our approach spans beyond traditional recruitment services. We partner with market-leading engineering specialists and deliver on our promises.
We understand the challenges of finding the right talent for your team. With our industry knowledge, we devise innovative solutions tailored to your needs.
Carbon60 Switzerland
With over 15 years of local presence in Switzerland, Carbon60 is at the forefront of engineering recruitment, driven by ambition, expertise, and dedication. Our specialized team focuses on aviation, aerospace, defence, special equipment manufacturing, and civil engineering. We bridge the gap between engineering and technical specialists and the brightest talents, offering comprehensive talent solutions and services tailored to the needs and challenges of businesses, their teams, and the wider industry. Within these niche sectors, we are generalists, capable of covering all types of technical roles.
To develop our team, we are looking for an individual who is passionate for operational and customer service excellence!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or ageBefore You Apply
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