1st Line Support Engineer Job

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1st Line Support Engineer

Job Posted: 21 hours ago

  • Salary: £ 28,000/Annum

    Job Type: Permanent

  • Location: Basildon, Essex

Expire in: a month

Job Description

Job Title: 1st Line Support Engineer Location: Basildon Industry: MSP Salary: £(phone number removed) per annum (DOE) About the Company: Our client is a well-established Managed Service Provider (MSP) based in Basildon, delivering high-quality IT support and solutions to a diverse range of businesses. With a commitment to excellence and customer satisfaction, they are now looking for a 1st Line Support Engineer to join their dynamic and growing team. The Role: As a 1st Line Support Engineer, you will be the first point of contact for clients, providing technical support and troubleshooting a range of IT issues. This is an excellent opportunity for an individual with a passion for technology and customer service to develop their career within a fast-paced MSP environment. Key Responsibilities: Provide 1st line technical support via phone, email, and remote access. Diagnose and resolve hardware, software, and networking issues efficiently. Escalate complex technical problems to the 2nd or 3rd line support teams when necessary. Accurately log and track all support tickets in the service management system. Maintain excellent communication with clients, ensuring they are updated on the progress of their queries. Assist in setting up and configuring desktops, laptops, and mobile devices. Support users with Microsoft 365, Active Directory, and Windows OS troubleshooting. Follow established procedures and contribute to improving internal documentation and knowledge base. Work collaboratively within a team to meet SLAs and provide exceptional customer service. Key Requirements: Previous experience in a 1st line IT support role, ideally within an MSP environment. Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking. Excellent problem-solving skills with a proactive approach to troubleshooting. Any relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) would be advantageous.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
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